A Lagos office has its own rules, most of them unwritten. Newcomers, whether from abroad or from another part of Nigeria, pick them up quickly once they know to look.
Seniority and respect
Hierarchy matters. Senior colleagues are addressed with a title — “Sir”, “Ma”, “Oga”, “Madam”, or “Mr” and “Mrs” with the surname — until they invite otherwise. Disagreeing with a senior person in public is avoided; raise it privately.
Greetings
Greet people properly, and greet everyone. Walking past a colleague without a greeting in the morning is noticed. Ask after family. A meeting starts with pleasantries before business.
Time
Social events start late, and everyone knows it. Work is different in better run offices: client meetings, interviews and deadlines are expected on time, and traffic is not always accepted as an excuse, because everyone faces it. Leave early, and if you will be late, call before the meeting, not after.
The commute
The commute shapes the working day. Many people leave home before dawn to beat the traffic and arrive at the office early. Some employers offer staff buses, flexible hours or remote days; ask at interview.
Dress
Business dress is formal in banks, law firms and large companies, and many offices have a dressed-down Friday when traditional attire is common and welcome. Startups are more relaxed.
The unwritten rules
- Relationships matter. Much is done through people you know; take the time to know people.
- Follow up. Requests made once, in passing, are forgotten. Put it in writing and follow up politely.
- Celebrations at work: birthdays, weddings and new babies are marked, and colleagues often contribute.